Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you are liable for any return postage costs involved.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds of Parties Booked and Paid in Advance
We do not offer refunds of parties that have been booked and paid for in advance for any reason, if cancelled less than two weeks (14 calendar days) from the agreed party date. We will attempt to offer you an alternative date at our earliest convenience in these circumstances. Cancellations received more than two weeks from the agreed date will only be refunded if we are not able to arrange a mutually agreeable date.
Parties booked at short notice, and paid for in advance will not be refunded in the event of a cancellation from you.
Refunds of Physical Products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Shipping returns
To return your product, you should email us with your product details and any issues you are experiencing, we will then provide you with an address to return your product/s to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at enquiries@pamperparties.co.uk for questions related to refunds and returns.